Terms of Service

1.Agreement to these terms

These Terms of Service (the "Terms") are a binding agreement between you — the business purchasing or using our services ("you," "Client") — and Intelligent Solutions LLC, doing business as Lemn Systems ("Lemn," "we," "us").

By creating an account, purchasing a plan, or using any part of the Service, you accept these Terms. If you are agreeing on behalf of a company, you represent that you are authorized to bind that company. If you do not agree, do not use the Service.

If we have signed a separate written agreement with you, that agreement controls where it conflicts with these Terms.

2.What we provide

Lemn builds, configures, hosts, and maintains an AI phone agent that answers calls on your behalf — after hours, around the clock, or seasonally, depending on the plan you buy. Depending on your plan, the Service may include:

• A custom-built AI phone agent trained on the business information you give us (hours, services, pricing, FAQs, escalation rules).
• Answering, screening, and handling of inbound calls, including transferring or forwarding callers to your team where configured.
• Call recordings, transcripts, and AI-generated summaries.
• Captured lead details delivered to your inbox, and a web dashboard showing call activity and follow-ups.
• Ongoing prompt tuning and support at the cadence stated in your plan.

Specific features, response times, and tuning cadence are those listed for your plan at the time of purchase. We may improve or change how the Service works over time, provided we do not materially reduce the core functionality you paid for during a paid term.

3.Accounts

You must be a business, at least 18 years old, and legally able to enter contracts. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account — including activity by employees or teammates you invite.

If you invite team members, you are responsible for their use of the Service and for removing access when they leave. Notify us promptly at [email protected] if you suspect unauthorized access.

4.Onboarding, build, and launch

After purchase, we build your agent from the information you provide and the discovery/onboarding call. Estimated launch timelines shown on our site (for example, "live in ~1–3 weeks") are good-faith estimates, not guarantees; they depend heavily on how quickly you provide business information, approvals, and access to your phone routing.

Before we take your agent live, you get a pre-launch review. Once you approve the agent and it goes live, you are responsible for the content it speaks — the hours, prices, policies, and answers it gives are the ones you supplied and approved. Tell us promptly when that information changes so we can update the agent.

5.Fees and billing

Recurring plan fees

Plans are prepaid and bill every four (4) weeks — a 28-day cycle, not a calendar month — at the rate shown at checkout, until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method automatically at the start of each cycle.

One-time fees

Setup fees, and any optional speed-boost or onboarding fees, are one-time charges billed on your first invoice. They cover build work and are separate from the recurring plan fee.

Usage charges

Some plans include metered usage charges — for example, AI talk time and call-transfer minutes — billed in arrears on the next invoice at the per-minute rates disclosed to you. Usage is measured by our systems and, for individual calls, may be rounded up to the nearest whole minute. Our records of usage are the basis for billing; if you believe an invoice is wrong, tell us within 30 days and we will review it in good faith.

Seasonal plans

Seasonal plans bill only during the active months you select; the off-season rate is $0 and your agent configuration is preserved on file. Setup is paid once and the plan reactivates each season unless cancelled.

Taxes, failures, and promotions

• Prices are in U.S. dollars and exclusive of any applicable sales or use taxes, which you are responsible for.
• If a charge fails, we may retry it and may suspend the Service until payment clears. You remain responsible for amounts owed.
• Promotional codes and discounts are single-use unless stated otherwise, have no cash value, and may not be combined.
• We may change our pricing with at least 30 days' notice before it applies to your next cycle. Continuing to use the Service after that is acceptance of the new price.

6.Cancellation and refunds

There is no long-term contract. You may cancel at any time from your billing settings or by emailing [email protected]. Cancellation takes effect at the end of the current four-week cycle; your agent stops answering calls at that point.

Except where required by law, fees already paid are non-refundable, including setup fees and the current cycle's plan fee. We do not provide partial-cycle refunds or credits for unused time. Any usage accrued before cancellation remains payable.

If we terminate your plan for convenience (not for your breach), we will refund the unused, prepaid portion of the then-current cycle.

7.Your responsibilities

• Accurate information. Give us correct business information and keep it current. The agent can only be as accurate as what you supply.
• Phone numbers. You represent that you own or are authorized to control any phone number you ask us to answer, forward, or route, and that doing so does not violate your agreement with your carrier.
• Review before launch. Review and approve your agent before it goes live, and review its behavior periodically after launch.
• Your customers. You are responsible for the relationship with your callers, including honoring quotes, bookings, and commitments captured on a call.
• Compliance. Use the Service in compliance with all laws that apply to your business.

8.Call recording, monitoring, and consent

The Service records and transcribes calls, and generates summaries of them, so that you can review leads and so we can operate and improve your agent. Recording laws vary by state: some — including New Hampshire and Massachusetts — require the consent of all parties to a call, and callers may be located in a different state than your business.

You may request deletion of specific recordings or transcripts at any time, subject to our need to retain records for billing and legal purposes.

9.Telephone and marketing law compliance

The Service is designed to answer inbound calls to your business. You are solely responsible for complying with the Telephone Consumer Protection Act (TCPA), state telemarketing and auto-dialer laws, do-not-call rules, and any similar laws that apply to your use of the Service — including any callbacks, texts, or outbound contact you or your team make using information the agent captures.

You will not use the Service to place unsolicited outbound calls, robocalls, or telemarketing campaigns, and you will not configure the agent to do so.

10.Acceptable use

You may not use the Service to:

• Break the law, infringe anyone's rights, or facilitate fraud or deception.
• Impersonate a person or business you are not authorized to represent, or misrepresent the agent as a licensed professional (medical, legal, financial, or otherwise).
• Collect payment card numbers, Social Security numbers, protected health information, or other sensitive personal data over the phone, unless we have agreed in writing to support it.
• Harass, threaten, or abuse callers, or transmit unlawful or hateful content.
• Reverse engineer, resell, sublicense, or white-label the Service without our written permission, or attempt to extract our prompts, models, or configurations for competing purposes.
• Interfere with, overload, or attempt to gain unauthorized access to our systems.

We may suspend the Service immediately if we reasonably believe your use violates this section or creates risk for us, our providers, or the public.

11.AI limitations; not for emergencies

The Service is powered by automated speech recognition and large language models. It is probabilistic software, not a person. It can mishear callers, misstate information, fail to transfer a call, misspell a name or number, or otherwise make mistakes — even when configured correctly.

Output from the Service is not professional advice. You are responsible for verifying anything material — quotes, appointments, commitments, and captured contact details — before acting on it.

12.Your data

"Client Data" means the business information you provide, plus call recordings, transcripts, summaries, and caller details captured through the Service. As between you and Lemn, Client Data is yours.

You grant us a non-exclusive license to host, process, transmit, and display Client Data as needed to provide, secure, support, and improve the Service, including sharing it with the subprocessors described in Section 13. We will not sell Client Data. Our Privacy Policy explains in detail what we collect, who processes it, and how long we keep it.

We may use aggregated and de-identified data — data that does not identify you, your business, or any caller — to analyze and improve our services.

You are responsible for having the right to give us the data you give us, including any personal information about your callers, and for your own obligations to those callers under applicable privacy laws. On written request after termination, we will provide an export of your Client Data or delete it, at your option, subject to legal retention requirements.

13.Third-party services

The Service runs on third-party infrastructure — including telephony and CRM platforms, speech and AI model providers, email delivery services, and payment processing (Stripe). Your use of the Service necessarily involves those providers processing Client Data on our behalf.

We choose providers in good faith, but we do not control them. We are not liable for outages, failures, changes, or acts of third-party providers, carriers, or networks. Payments are handled by Stripe; we do not store your full card details.

14.Intellectual property

We own the Service and everything underlying it — our software, dashboards, prompt architecture, configurations, templates, know-how, and brand — including any improvements made while serving you. Nothing here transfers ownership of it to you. You receive a limited, non-exclusive, non-transferable right to use the Service during your paid term.

You own your business content, trademarks, and Client Data. You grant us permission to use your business name and logo to identify you as a client on our website and in marketing materials; you may withdraw that permission at any time by emailing us.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

15.Confidentiality

Each side may receive non-public information from the other. Both sides agree to protect the other's confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to employees, contractors, and providers who need it and are bound by similar obligations, or as required by law.

16.Availability and support

We aim to keep the Service running continuously, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, provider outages, carrier issues, or events outside our control. We will make reasonable efforts to schedule planned maintenance outside of peak call hours.

Support is provided by email at the response target stated in your plan. Unless your written agreement includes one, no service-level agreement, uptime credit, or guaranteed response time applies.

17.Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT IT WILL ANSWER, CAPTURE, TRANSFER, OR CORRECTLY TRANSCRIBE EVERY CALL; OR THAT IT WILL PRODUCE ANY PARTICULAR NUMBER OF LEADS, BOOKINGS, OR BUSINESS RESULTS.

18.Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST LEADS, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to your payment obligations, or to liability that cannot be limited under applicable law. You acknowledge that these limits are a fundamental basis of the pricing we offer.

19.Indemnification

You will defend, indemnify, and hold harmless Lemn and its owners, employees, and contractors from any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: (a) your business, products, or services, including anything the agent said on your behalf based on information you supplied or approved; (b) your violation of call-recording, telemarketing, privacy, or other applicable laws; (c) your breach of these Terms; or (d) Client Data you provided to us.

20.Suspension and termination

These Terms run from the day you first accept them until your plan ends. We may suspend or terminate the Service if you fail to pay, breach these Terms, or use the Service in a way that creates legal or security risk. Where practical, we will give notice and an opportunity to fix the problem first.

On termination: your right to use the Service ends, the agent stops answering calls, unpaid amounts become immediately due, and we may delete Client Data after a reasonable retention period. Sections 5 (amounts owed), 8, 9, 12, 14, 15, 17, 18, 19, 22, and 23 survive termination.

21.Changes to these terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the dashboard before it takes effect. Changes apply to cycles beginning after the effective date. Continuing to use the Service after that date means you accept the updated Terms; if you don't, cancel before your next cycle begins.

22.Governing law and disputes

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in New Hampshire.

Before filing anything, both sides agree to try in good faith to resolve the dispute informally by contacting the other and allowing 30 days to work it out. Each party waives any right to bring claims as a class or representative action.

23.General

• Entire agreement. These Terms, plus your plan's checkout details and any signed agreement, are the entire agreement between us and supersede prior discussions.
• Severability. If a provision is unenforceable, the rest stays in effect.
• No waiver. Not enforcing a right isn't a waiver of it.
• Assignment. You may not assign these Terms without our consent, except to a successor of your business. We may assign them to an affiliate or in connection with a merger or sale of assets.
• Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We send notices to the email on your account; you send notices to [email protected].

24.Contact

Questions about these Terms, your plan, or your data:

Intelligent Solutions LLC d/b/a Lemn Systems
[email protected]